Question 1

How often should I schedule cleaning services?

Accepted Answer

The ideal cleaning frequency depends on your unique household needs. Consider these factors when deciding:
Your Living Situation:
 • Household size and ages
 • Pet ownership
 • Work-from-home vs. office work
 • Entertaining frequency
 • Family activities
Home Characteristics:
 • Square footage
 • Number of bathrooms
 • Flooring types
 • Indoor/outdoor lifestyle
Common Service Frequencies:
Weekly Service: 
Best for:
 • Busy families with children
 • Homes with multiple pets
 • Frequent entertainers
 • People with allergies or sensitivities
 • Larger homes
Bi-weekly Service: 
Ideal for:
 • Small families or couples
 • Single professionals
 • Moderate-sized homes
 • Light to medium daily use
Monthly Service: 
Suitable for:
 • Single residents
 • Smaller homes
 • Light daily use
 • Supplemental to regular self-cleaning
Still unsure about the right frequency for your home? We can help determine the perfect schedule based on your specific needs and lifestyle. Request an online quote to discuss your ideal cleaning frequency and receive a customized cleaning plan.

Question 2

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, we bring our own cleaning supplies and equipment. If you have specific products you prefer or any special requests, feel free to let us know, and we'll do our best to accommodate.

Question 3

What is the cost of your cleaning services?

Accepted Answer

The cost of our cleaning services is influenced by several factors, including the size of your home, the type of cleaning services required, and the frequency of cleaning. We offer free online pricing, and our prices are always transparent. On our online pricing form we'll assess your specific needs and provide you with a customized quote based on these factors. This ensures that you only pay for the services you require, making our pricing fair and tailored to your unique situation.
 • We offer FLAT RATE which is a thorough cleaning package for your entire home that include a 24 hour satisfaction guarantee. Meaning if you are not satisfied we will come back and make it right if notified within 24 hrs of service.
 • We also offer an HOURLY RATE. This personalized approach ensures that you get the most value for your budget, allowing us to focus on your priorities and deliver a customized cleaning experience that exceeds your expectations.

Question 4

How do I book your cleaning services?

Accepted Answer

No - we bring everything needed to get your home spotless! Our professional cleaning team arrives fully equipped with:
Essential Equipment:
 • Professional mops and dusters
 • Microfiber cleaning cloths
 • Safe and reliable tools
Cleaning Solutions:
 • All-purpose cleaners
 • Bathroom disinfectants
 • Floor cleaning solutions
 • Glass and surface cleaners
Special Preferences Available:
 • Eco-friendly products available upon request
 • Pet-safe solutions upon request
 • Fragrance-free alternatives upon request
Have specific products you prefer? Let us know when you request your online quote. We're happy to accommodate special requests or use your preferred cleaning supplies if you have specific brands you trust.

Health & Safety Note: All our cleaning products meet industry safety standards and our equipment is regularly maintained for optimal performance and safety.

Question 5

What services do you offer?

Accepted Answer

We provide comprehensive house cleaning services tailored to your home's unique needs. Our services includes:
Monthly Cleaning Service:
 • Kitchen and bathroom sanitization
 • Dusting and surface cleaning
 • Vacuuming and mopping
 • Bed making and linen changing
 • General tidying and light organization
Deep Cleaning Service:
 • Detailed corner and baseboards
 • Inside cabinet cleaning
 • Window sill and track cleaning
 • Appliance interior and exterior cleaning
Other Services:
 • Move-in/move-out cleaning
 • Bi-Weekly, or weekly cleaning
 • Apartment cleaning
 • Post-construction cleanup
 • Spring cleaning
 • Seasonal cleaning (every 3 months)
 • Event preparation/cleanup
 • Holiday cleaning
Custom Cleaning Services: Every home is unique, and we adjust our services to match your specific requirements. During your quote request, we'll discuss your priorities and create a cleaning plan that fits your needs perfectly.
Quality Guarantee for Flat Rate Cleaning: Our trained professionals follow detailed checklists to ensure consistency and thoroughness in every cleaning session.
Ready to choose which service best fits your needs?

Request your free online quote now and let's create your perfect cleaning plan.

Question 6

Are your cleaners insured and bonded?

Accepted Answer

Yes - your peace of mind is our priority! Our company maintains comprehensive coverage to protect your home and belongings:
Protection Coverage:
 • Full liability insurance
 • Washington State licensed
 • Employee background checks
What This Means For You:
 • Protection against accidents*
 • Coverage for any damages*
 • Verified trustworthy staff
 • Secure home access
 • Complete peace of mind
Professional Standards: 
Every member of our cleaning team:
 • Undergoes thorough screening
 • Receives professional training
 • Follows strict safety protocols
 • Signs confidentiality agreements for your privacy

Trust & Security: We understand that inviting someone into your home requires trust. That's why we take extra steps to ensure your security and protection with every visit.
Ready to experience professional, fully insured cleaning services? Request your free quote today and learn more about our commitment to your security.

*Please visit our website to review the full Service Agreement for (Satisfaction Guarantee Policy, and coverage for any damages to your home, along with all other terms and conditions.)

Question 7

What if I need to reschedule or cancel a cleaning appointment?

Accepted Answer

We understand that schedules can change. Please notify us at least 48 hours in advanced to avoid any fees for any changes or cancellations, 50% of total service is applied if cancelled before 48 hours or 100% of total service if notified within 24 hours or less of scheduled cleaning. We'll do our best to accommodate your needs.

Question 8

Do you offer a satisfaction guarantee?

Accepted Answer

Yes - for all flat-rate cleaning services, we stand behind our work with a complete satisfaction guarantee!
Our Guarantee Promise:
 • 24-hour satisfaction window
 • Free touch-up service
 • Dedicated quality checks
 • Clear communication process
How Our Guarantee Works: Simply let us know within 24 hours of your flat-rate cleaning service if any areas need attention. We'll return promptly begin our steps to address your concerns at no additional cost.
Quality Assurance Steps:
 • Post-cleaning walkthrough available (client must be present before departure)
 • Detailed cleaning checklists
 • Quality inspection process by cleaner
 • Customer feedback system

Peace of Mind: We believe you should be completely satisfied with your cleaning service. Our guarantee ensures you receive the quality you expect and deserve.
Ready to experience our guaranteed flat rate cleaning service? Request your free online quote today!

Important Note: This guarantee applies to flat-rate cleaning services only. Hourly rate jobs are not eligible for our satisfaction guarantee program.

Question 9

Do I need to be home during the cleaning?

Accepted Answer

No - it's not necessary for you to be home during the cleaning. Many clients provide us with keys or codes for entry, and we take great care to secure your home.
Secure Access Options:
 • House keys
 • Garage codes
 • Smart lock access
 • Lock boxes
 • Front desk concierge (doorman)
Security Measures:
 • Strict key handling protocols
 • Secure code storage
 • Limited access sharing
 • Detailed access logs
 • Double-check lock-up
Recommended Walk-Through: While you don't need to be present during cleaning, we highly recommend being home 30 minutes before the scheduled completion time. This allows you to:
 • Do a personal walk-through
 • Review completed work
 • Provide immediate feedback
 • Ask any questions
 • Ensure complete satisfaction
Peace of Mind: Our trusted professionals treat your home with respect and follow strict security protocols whether you're present or not.
Ready to discuss access options for your home? Request your free quote today!

Question 10

How long does a typical cleaning session take?

Accepted Answer

The duration of a cleaning session depends primarily on the size and condition of your home. During our personalized booking process, our experienced team will provide you with an accurate time estimate based on:

• Your home's square footage
 • Number of bedrooms and bathrooms
 • Current cleanliness level
 • Specific cleaning services requested
 • Any additional requirements (pet areas, special attention zones)
For a precise estimate tailored to your needs, we encourage you to request a free quote through our simple online booking form or call us directly at (425) 523-2171. Our friendly team will help customize a cleaning plan that fits your schedule and requirements perfectly.

Question 11

What happens if I have a pet at home?

Accepted Answer

We're absolutely pet-friendly and experienced in cleaning homes with furry family members! Our professional cleaning team is trained to work safely around pets while using pet-safe cleaning products.

Here's how we ensure a positive experience:
 • We use pet-friendly, non-toxic cleaning solutions that are tough on dirt but safe for your animals upon request
 • Your pets can remain at home during cleaning - we'll work carefully around them
 • Our team is trained to keep doors and gates secure to prevent escapes
 • We pay special attention around pet-specific areas like litter boxes, feeding stations, and high-shed zones
 • For anxious pets, we can coordinate cleaning times when they're most comfortable or in a separate room
For a customized cleaning plan that considers your pets' specific needs, contact us for a free online quote. We'll discuss any special requirements or concerns you may have about your pets during the booking process.

Question 12

Are you available on weekends and holidays?

Accepted Answer

Yes! We provide professional cleaning services 7 days a week, including weekends and most holidays.

Our flexible scheduling options include:
 • Extended daily hours from 8:00 AM to 8:00 PM
 • Full weekend availability (Saturday and Sunday)
 • Same-day and next-day cleaning appointments
 • Service on all major holidays except Christmas Day
 • Early morning and late afternoon slots to fit your schedule
We understand that life is busy, which is why we offer such flexible booking times. Whether you need a last-minute weekend clean or want to schedule a holiday cleaning service, our team is here to help. You can easily check real-time availability and secure your preferred time slot through our online booking system.

Question 13

How do I pay for your services?

Accepted Answer

We offer convenient and secure payment options to ensure a hassle-free experience.

Here's our simple payment process:
 • First-time service: Payment is processed securely through Square
 • On-going services: We accept multiple online payment methods including: 
    • Square Online Invoicing
    • Venmo

• All payments are due on the day of service
 • Electronic receipts are provided for your records
 • Late payment fees may apply for overdue payments
For your security and convenience, we don't accept cash payments, otherwise it is considered a tip for the cleaner. Our digital payment options ensure transparent transactions and proper documentation for both residential and commercial clients.

Question 14

Do I need to do anything before the cleaners arrive?

Accepted Answer

While our professional team handles all the deep cleaning, there are a few simple steps you can take to ensure the most effective cleaning service:
 • Clear surfaces of personal items (papers, electronics, jewelry)
 • Put away any valuable or fragile items to avoid damages
 • Secure pets in a comfortable space if needed
 • Ensure our team has clear access to areas that need cleaning
 • Pick up toys, clothing, or other items from floors and furniture
 • Make sure we have parking access and entry instructions
Don't worry if you can't complete everything - our main goal is to access the areas you'd like cleaned. For specific questions about preparation or special cleaning requirements, feel free to discuss these during your booking process.

Question 15

Are there any areas you don't clean?

Accepted Answer

Yes, to ensure both safety and quality service, there are a few limitations to our cleaning services:
 • For safety reasons, we do not clean: 
    • Areas that may contain needles or sharp objects
    • Poorly lit or dark spaces where hazards may be present
    • Underneath heavy furniture that hasn't been moved

• Regarding heavy furniture and appliances: 
    • We don't move heavy furniture or appliances to protect your floors from damage
    • If you'd like areas cleaned under heavy furniture, please move these items before our arrival
    • We're happy to clean under and around furniture that's already moved

Our policy prioritizes both our cleaners' safety and the protection of your property. We'll thoroughly clean all accessible areas and communicate clearly if we encounter any spaces we cannot safely service.

Question 16

Are there any charges if the cleaners arrive but can't enter my property?

Accepted Answer

Yes, there is a 100% service fee charged if our cleaners arrive but are unable to enter your property for any reason. This fee applies in various situations, such as:
1. The door is locked and no one is home to provide access
2. A keypad code or smart lock isn't working
3. A garage door opener fails to function
4. Any other circumstance preventing our team from entering the premises
This policy is in place because our team has allocated time for your cleaning, traveled to your location, and is prepared to work. When they can't access the property, it results in lost time and potential scheduling conflicts.
To avoid this fee, please ensure:
 • Your home is accessible at the scheduled time
 • Any entry codes or keys provided are current and functional
 • Someone is available to let the cleaning team in if necessary
If you realize you may have an access issue, please contact us as soon as possible before your scheduled cleaning time.

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