Policies and FAQ
Policies
By hiring our services, you acknowledge and agree to these policies.
Cancellation & Reschedule
To ensure exceptional service and efficient scheduling for all our clients, we've implemented a fair cancellation policy:
• Cancellations made 48+ hours before your scheduled date: No charge
• Cancellations between 24-48 hours: 50% of service fee charged
• Cancellations under 24 hours or lockouts: 100% of service fee charged
This policy is necessary because:
1. Late cancellations prevent us from accommodating other clients who requested your booked time slot, resulting in lost business opportunities. We often turn away potential clients once a time slot is filled. Late cancellations mean we've missed out on serving those clients.
2. Our cleaning teams carefully plan their routes and schedules in advance. Last-minute changes disrupt these optimized plans, affecting overall efficiency.Preparing for each job involves administrative work and resource allocation. Late changes create unnecessary overhead costs.
3. Our staff relies on consistent work schedules. Sudden cancellations can impact their income and job stability.
We understand that plans can change unexpectedly. By adhering to this policy, you help us maintain a reliable, efficient service for all clients while ensuring fair compensation for our dedicated team.
Delinquent or Disputed Charges
We value the services and labor we provide. To maintain our business integrity, we take non-payments or dispute charges for cleaning labor seriously.
If you haven't paid for services rendered:
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We'll reach out to you right away to resolve the issue.
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Late fees will start adding up, increasing what you owe.
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If we don't receive payment within 31 days of service, we will:
A) Send your account to collections
B) File a claim in small claims court
These actions could hurt your credit score and lead to extra fees or legal costs. The total amount, including late fees, will be subject to collection or legal action.
Satisfaction Guarantee: Flat Rate Only
For our Flat Rate cleaning options:
• Notify us of any concerns within 24 hours of your service completion time
• Recleanings must be scheduled no later than the 4th business day after the original service
We'll promptly address and rectify any issues, Your satisfaction is our priority
Note: This guarantee does not apply to hourly rate bookings. Hourly services are based on time purchased, with the option to add hours as needed.
We're committed to your peace of mind and a home that meets your expectations.
Lock Out Fee
Purpose
This policy outlines the fees and procedures associated with instances where our cleaning team is unable to access a scheduled cleaning location due to the client's failure to provide access.
Lock Out Fee
A lock out fee of 100% service fee will be charged in the event that our cleaning team is unable to enter the premises for a scheduled cleaning appointment due to reasons outside of our control. For hourly rates, if there is any wait for access into the home our timing based of the hours booked would begin upon arrival while we wait for entry.
Situations Incurring a Lock Out Fee
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Incorrect or missing access information (e.g., wrong key code, missing physical key)
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Unexpected changes to entry methods without prior notification
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Presence of obstacles preventing safe entry (e.g., malfunctioning locks, blocked entryways)
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No availability to arrange access into home.
Notification and Charges
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In the event of a lock out, we will attempt to contact the client using the provided contact information.
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If we are unable to gain access within 15 minutes of the scheduled start time, we will consider it a lock out.
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The lock out fee will be added to the client's next invoice or charged to the card on file.
Hourly Rate Wait Time for Entry
To ensure fair compensation for our team's time, please note:
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Our hourly rate begins upon the teams arrival time.
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If there's a delay in accessing your property, the booked hours will start counting from our arrival time.
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This includes any wait time for entry, regardless of the reason for the delay.
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To maximize your cleaning time, we recommend ensuring easy access at the scheduled start time.
Repeated Incidents
Repeated lock out incidents may result in a review of the service agreement and potential termination of services.
Policy Changes
We reserve the right to modify this policy at any time. Clients will be notified of any changes via email.
Frequently asked questions
The ideal cleaning frequency depends on your unique household needs. Consider these factors when deciding:
Your Living Situation:
Household size and ages
Pet ownership
Work-from-home vs. office work
Entertaining frequency
Family activities
Home Characteristics:
Square footage
Number of bathrooms
Flooring types
Indoor/outdoor lifestyle
Common Service Frequencies:
Weekly Service: Best for:
Busy families with children
Homes with multiple pets
Frequent entertainers
People with allergies or sensitivities
Larger homes
Bi-weekly Service: Ideal for:
Small families or couples
Single professionals
Moderate-sized homes
Light to medium daily use
Monthly Service: Suitable for:
Single residents
Smaller homes
Light daily use
Supplemental to regular self-cleaning
Still unsure about the right frequency for your home? We can help determine the perfect schedule based on your specific needs and lifestyle. Request an online quote to discuss your ideal cleaning frequency and receive a customized cleaning plan.
The cost of our cleaning services is influenced by several factors, including the size of your home, the type of cleaning services required, and the frequency of cleaning. We offer free online pricing, and our prices are always transparent. On our online pricing form we'll assess your specific needs and provide you with a customized quote based on these factors. This ensures that you only pay for the services you require, making our pricing fair and tailored to your unique situation.
We offer FLAT RATE which is a thorough cleaning package for your entire home that include a 24 hour satisfaction guarantee. Meaning if you are not satisfied we will come back and make it right if notified within 24 hrs of service.
We also offer an HOURLY RATE. This personalized approach ensures that you get the most value for your budget, allowing us to focus on your priorities and deliver a customized cleaning experience that exceeds your expectations.
No - we bring everything needed to get your home spotless! Our professional cleaning team arrives fully equipped with:
Essential Equipment:
Professional mops and dusters
Microfiber cleaning cloths
Safe and reliable tools
Cleaning Solutions:
All-purpose cleaners
Bathroom disinfectants
Floor cleaning solutions
Glass and surface cleaners
Special Preferences Available:
Eco-friendly products available upon request
Pet-safe solutions upon request
Fragrance-free alternatives upon request
Have specific products you prefer? Let us know when you request your online quote. We're happy to accommodate special requests or use your preferred cleaning supplies if you have specific brands you trust.
Health & Safety Note: All our cleaning products meet industry safety standards and our equipment is regularly maintained for optimal performance and safety.
We provide comprehensive house cleaning services tailored to your home's unique needs. Our services includes:
Monthly Cleaning Service:
Kitchen and bathroom sanitization
Dusting and surface cleaning
Vacuuming and mopping
Bed making and linen changing
General tidying and light organization
Deep Cleaning Service:
Detailed corner and baseboards
Inside cabinet cleaning
Window sill and track cleaning
Appliance interior and exterior cleaning
Other Services:
Move-in/move-out cleaning
Bi-Weekly, or weekly cleaning
Apartment cleaning
Post-construction cleanup
Spring cleaning
Seasonal cleaning (every 3 months)
Event preparation/cleanup
Holiday cleaning
Custom Cleaning Services: Every home is unique, and we adjust our services to match your specific requirements. During your quote request, we'll discuss your priorities and create a cleaning plan that fits your needs perfectly.
Quality Guarantee for Flat Rate Cleaning: Our trained professionals follow detailed checklists to ensure consistency and thoroughness in every cleaning session.
Ready to choose which service best fits your needs?
Request your free online quote now and let's create your perfect cleaning plan.
Yes - your peace of mind is our priority! Our company maintains comprehensive coverage to protect your home and belongings:
Protection Coverage:
Full liability insurance
Washington State licensed
Employee background checks
What This Means For You:
Protection against accidents*
Coverage for any damages*
Verified trustworthy staff
Secure home access
Complete peace of mind
Professional Standards: Every member of our cleaning team:
Undergoes thorough screening
Receives professional training
Follows strict safety protocols
Signs confidentiality agreements for your privacy
Trust & Security: We understand that inviting someone into your home requires trust. That's why we take extra steps to ensure your security and protection with every visit.
Ready to experience professional, fully insured cleaning services? Request your free quote today and learn more about our commitment to your security.
*Please visit our website to review the full Service Agreement for (Satisfaction Guarantee Policy, and coverage for any damages to your home, along with all other terms and conditions.)
We understand that schedules can change. Please notify us at least 48 hours in advanced to avoid any fees for any changes or cancellations, 50% of total service is applied if cancelled before 48 hours or 100% of total service if notified within 24 hours or less of scheduled cleaning. We'll do our best to accommodate your needs.
Yes - for all flat-rate cleaning services, we stand behind our work with a complete satisfaction guarantee!
Our Guarantee Promise:
24-hour satisfaction window
Free touch-up service
Dedicated quality checks
Clear communication process
How Our Guarantee Works: Simply let us know within 24 hours of your flat-rate cleaning service if any areas need attention. We'll return promptly begin our steps to address your concerns at no additional cost.
Quality Assurance Steps:
Post-cleaning walkthrough available (client must be present before departure)
Detailed cleaning checklists
Quality inspection process by cleaner
Customer feedback system
Peace of Mind: We believe you should be completely satisfied with your cleaning service. Our guarantee ensures you receive the quality you expect and deserve.
Ready to experience our guaranteed flat rate cleaning service? Request your free online quote today!
Important Note: This guarantee applies to flat-rate cleaning services only. Hourly rate jobs are not eligible for our satisfaction guarantee program.
No - it's not necessary for you to be home during the cleaning. Many clients provide us with keys or codes for entry, and we take great care to secure your home.
Secure Access Options:
House keys
Garage codes
Smart lock access
Lock boxes
Front desk concierge (doorman)
Security Measures:
Strict key handling protocols
Secure code storage
Limited access sharing
Detailed access logs
Double-check lock-up
Recommended Walk-Through: While you don't need to be present during cleaning, we highly recommend being home 30 minutes before the scheduled completion time. This allows you to:
Do a personal walk-through
Review completed work
Provide immediate feedback
Ask any questions
Ensure complete satisfaction
Peace of Mind: Our trusted professionals treat your home with respect and follow strict security protocols whether you're present or not.
Ready to discuss access options for your home? Request your free quote today!
The duration of a cleaning session depends primarily on the size and condition of your home. During our personalized booking process, our experienced team will provide you with an accurate time estimate based on:
Your home's square footage
Number of bedrooms and bathrooms
Current cleanliness level
Specific cleaning services requested
Any additional requirements (pet areas, special attention zones)
For a precise estimate tailored to your needs, we encourage you to request a free quote through our simple online booking form or call us directly at (425) 523-2171. Our friendly team will help customize a cleaning plan that fits your schedule and requirements perfectly.
We're absolutely pet-friendly and experienced in cleaning homes with furry family members! Our professional cleaning team is trained to work safely around pets while using pet-safe cleaning products. Here's how we ensure a positive experience:
We use pet-friendly, non-toxic cleaning solutions that are tough on dirt but safe for your animals upon request
Your pets can remain at home during cleaning - we'll work carefully around them
Our team is trained to keep doors and gates secure to prevent escapes
We pay special attention around pet-specific areas like litter boxes, feeding stations, and high-shed zones
For anxious pets, we can coordinate cleaning times when they're most comfortable or in a separate room
For a customized cleaning plan that considers your pets' specific needs, contact us for a free online quote. We'll discuss any special requirements or concerns you may have about your pets during the booking process.
Yes! We provide professional cleaning services 7 days a week, including weekends and most holidays. Our flexible scheduling options include:
Extended daily hours from 8:00 AM to 8:00 PM
Full weekend availability (Saturday and Sunday)
Same-day and next-day cleaning appointments
Service on all major holidays except Christmas Day
Early morning and late afternoon slots to fit your schedule
We understand that life is busy, which is why we offer such flexible booking times. Whether you need a last-minute weekend clean or want to schedule a holiday cleaning service, our team is here to help. You can easily check real-time availability and secure your preferred time slot through our online booking system.
We offer convenient and secure payment options to ensure a hassle-free experience. Here's our simple payment process:
First-time service: Payment is processed securely through Square
On-going services: We accept multiple online payment methods including:
Square Online Invoicing
Venmo
All payments are due on the day of service
Electronic receipts are provided for your records
Late payment fees may apply for overdue payments
For your security and convenience, we don't accept cash payments, otherwise it is considered a tip for the cleaner. Our digital payment options ensure transparent transactions and proper documentation for both residential and commercial clients.
While our professional team handles all the deep cleaning, there are a few simple steps you can take to ensure the most effective cleaning service:
Clear surfaces of personal items (papers, electronics, jewelry)
Put away any valuable or fragile items to avoid damages
Secure pets in a comfortable space if needed
Ensure our team has clear access to areas that need cleaning
Pick up toys, clothing, or other items from floors and furniture
Make sure we have parking access and entry instructions
Don't worry if you can't complete everything - our main goal is to access the areas you'd like cleaned. For specific questions about preparation or special cleaning requirements, feel free to discuss these during your booking process.
Yes, to ensure both safety and quality service, there are a few limitations to our cleaning services:
For safety reasons, we do not clean:
Areas that may contain needles or sharp objects
Poorly lit or dark spaces where hazards may be present
Underneath heavy furniture that hasn't been moved
Regarding heavy furniture and appliances:
We don't move heavy furniture or appliances to protect your floors from damage
If you'd like areas cleaned under heavy furniture, please move these items before our arrival
We're happy to clean under and around furniture that's already moved
Our policy prioritizes both our cleaners' safety and the protection of your property. We'll thoroughly clean all accessible areas and communicate clearly if we encounter any spaces we cannot safely service.
Yes, there is a 100% service fee charged if our cleaners arrive but are unable to enter your property for any reason. This fee applies in various situations, such as:
The door is locked and no one is home to provide access
A keypad code or smart lock isn't working
A garage door opener fails to function
Any other circumstance preventing our team from entering the premises
This policy is in place because our team has allocated time for your cleaning, traveled to your location, and is prepared to work. When they can't access the property, it results in lost time and potential scheduling conflicts.
To avoid this fee, please ensure:
Your home is accessible at the scheduled time
Any entry codes or keys provided are current and functional
Someone is available to let the cleaning team in if necessary
If you realize you may have an access issue, please contact us as soon as possible before your scheduled cleaning time.